Right of withdrawal
Thank you for shopping with us! We hope you are happy with your purchase. However, if you would like to make a return or exchange for any reason, please note the following return policy:
1. **Return Period**: You have 14 days from the time you receive your order to submit a return request.
2. **Item Condition**: Items returned must be in unworn, unwashed and unaltered condition. Labels and original packaging should be intact.
Please inspect your items carefully before submitting a return request to ensure they meet these criteria. Returns that do not meet these requirements may be refused and sent back to the buyer without a refund.
4. **Return Procedure**:
a. Please contact our customer service to start a return request. You can do this by email or telephone. Please include your order number and the reason for the return.
b. Once your return request is approved, we will provide you with further instructions on how to return your items.
5. **Return Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to a faulty or damaged item. In this case we will cover the shipping costs.
6. **Refund/Exchange**: After receiving and inspecting the returned items, we will process your refund within 10 business days. You also have the option to exchange for an item of equal value. When returning, please indicate whether you would like a refund or an exchange.
7. **Damaged or Faulty Items**: If you have received a damaged or faulty item, please notify us within 7 days of receipt. We will offer you a replacement or issue a refund, including return shipping costs.
8. **Refund Method**: Refunds will be made to the original payment method you used to make the purchase.
9. **Customer Satisfaction**: Your satisfaction is important to us. If you have any questions or concerns, please do not hesitate to contact our customer service. We are here to help you.
Please note that these return policies apply and that we reserve the right to refuse return requests that do not comply with these policies. Thank you for your understanding.
1. **Return Period**: You have 14 days from the time you receive your order to submit a return request.
2. **Item Condition**: Items returned must be in unworn, unwashed and unaltered condition. Labels and original packaging should be intact.
Please inspect your items carefully before submitting a return request to ensure they meet these criteria. Returns that do not meet these requirements may be refused and sent back to the buyer without a refund.
4. **Return Procedure**:
a. Please contact our customer service to start a return request. You can do this by email or telephone. Please include your order number and the reason for the return.
b. Once your return request is approved, we will provide you with further instructions on how to return your items.
5. **Return Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to a faulty or damaged item. In this case we will cover the shipping costs.
6. **Refund/Exchange**: After receiving and inspecting the returned items, we will process your refund within 10 business days. You also have the option to exchange for an item of equal value. When returning, please indicate whether you would like a refund or an exchange.
7. **Damaged or Faulty Items**: If you have received a damaged or faulty item, please notify us within 7 days of receipt. We will offer you a replacement or issue a refund, including return shipping costs.
8. **Refund Method**: Refunds will be made to the original payment method you used to make the purchase.
9. **Customer Satisfaction**: Your satisfaction is important to us. If you have any questions or concerns, please do not hesitate to contact our customer service. We are here to help you.
Please note that these return policies apply and that we reserve the right to refuse return requests that do not comply with these policies. Thank you for your understanding.